You just purchased some amazing clothes! Now what?
Kervology Ships Monday through Friday, excluding selected holidays. Please allow 3-7 Business days for your items to ship. As soon as your items ship, you will receive an email notification with additional shipping information.
Want your order faster? Get your order to the front of the line by selecting our paid, expedited shipping method and your order will be given top priority VIP treatment! We’ll pick your items, pack your order and ship it out faster!
All expedited orders placed before 12 p.m. MST on business days (Monday through Friday) will be processed and shipped that day. Orders received after 12 p.m. MST will ship the following business day. If your order is placed on a Saturday, Sunday or postal holiday, it will ship the following business day.
Orders sent to Alaska, Hawaii or P.O. boxes must be shipped via USPS and do not qualify for expedited shipping options.
If weather-related issues cause a delay in your package delivery, Kervology cannot refund your shipping charges.
If you live in Canada, shipping costs are based on weight. When shipping to Canada, Please note that depending on the shipping option you choose it may take 7 to 21 days to receive your items once they are shipped.
When you order merchandise from another country, you are required to pay customs to bring that item into the country. This is your countries sales tax. Customers are responsible to pay for any and all customs expenses. We cannot declare your purchase as a gift as this is illegal in the United States.
YOUR PACKAGE ISN'T IN YOUR MAILBOX
We guarantee our services of delivering your package to the USPS in a timely manner. Once the package has left our hands we can't guarantee the service of the USPS. If you have received a notification from the USPS that your package was delivered but you have not received your package please contact the USPS before you contact Kervology.
If you have any additional questions or specific shipping needs. Please reach out to us at: firstname.lastname@example.org